*Professor, Department of Business Management, Saurastha University, Rajkot, Gujarat, India-360005
**Ph. D Scholar, Department of Business Management, Saurastha University, Rajkot, Gujarat, India-360005
Online published on 29 August, 2017.
Maruti Suzuki India is a leading automobile manufacturer in India. It was a subsidiary of Japanese automobile manufacturer Suzuki Motor Corporation. It has experience of being associated with a trusted brand and enjoyed rapid growth since its inception. In 2011–12, sales of Maruti declined as a result of strikes and violence at its Manesar plants. It was an outcome ofits relations with its labour, supervisor and leaders. The case describes how can a leader contributes to numerous problemsand turn around through developing better work culture, relationship and business strategy after the violence. The case also highlights the anxiety during leadership transition.
Leadership, Communication, Conflict resolution, Organizational change
