The implementation of anti-red tape act and client satisfaction on suc’s in negros occidental

After years of implementation of the Anti-Red Tape Act (ARTA) to improve public service delivery, studies linking implementation in state universities and colleges (SUCs) and the satisfaction of students have not been focused; thus, this study which aims to assess the extent of implementation of the domains of the ARTA in the areas of re-engineering of systems and procedures, citizen's charter, accessing frontline services accountability of heads of offices and physical settings and working conditions the level of clients’ satisfaction in the frontline services of registrar, accounting and cashiering, clinic, library and guidance offices of SUCs of Negros Occidental. Two sets of researchermade questionnaires based on the provisions of ARTA were used for the 111 implementers and 354 clients in the three SUCs. This descriptive, comparative, and correlational research showed a “very great” extent of the implementation of ARTA when assessed by the implementers as a whole. The level of satisfaction in the five frontline offices, when assessed by clients as a whole, is “very satisfied”, However, there was no significant difference in the domains of reengineering of systems and procedures and citizens charter but there was a significant difference in accessing frontline services, accountability of heads and offices and physical settings and working conditions. Further findings showed that there was a significant difference in the level of clients’ satisfaction in the clinic services while the remaining frontline offices exhibited no significant differences. The correlation between the extent of implementation and level of clients’ satisfaction was found to be null.