The Excellence Models provide good evaluation mechanism for evaluating competitiveness of organizations. The Model evaluates on the basis of processes and performance of a firm. Processes form core to any business. An organization that has well defined processes tends to sustain its competitiveness in long run. A process focuses organization has better competitive advantage. In today's highly dynamic and competitive business environment, there is need to build organizations based on processes. The processes can be generic and industry-specific processes. More and more industry-specific processes becoming generic processes in globalization. Different organizations from different industries are learning from each other i.e. cross-fertilization of ideas is happening for adding more value to the business. Practices and processes that are specific to an organization today are being adopted by its competitor or even by another industry. This calls for organizations to build processes that can give them competitive advantage and continuously re-invent themselves. The paper primarily focuses on key HR Processes to build sustained competitiveness and evaluates the processes in three competitive software firms in India.
Excellence Model, Process Management, HR Processes
