Global Journal of Business Excellence

The purpose of this paper is to find out the roles to be played by leadership and top management to achieve the desired goals in the manufacturing companies. It is a brief literature survey to find out the gaps in the literature on leadership and top management roles. This paper attempts to study how the leadership affects the various aspects in the organizational improvement and what are the roles to be played by the leaders and top management to achieve the manufacturing excellence strategy among the industries? This study is also going to find out the various leadership flexibilities to adapt at different point of time in different manufacturing stages and their effectiveness. In this study, the force analysis circle of TQM leadership style is described, it consists of different enablers and barriers acting on the manufacturing system, which are mostly affecting the organizational performance. TQM Leadership style and top management support helps in managing these enablers and barriers affectively. It is observed that the leadership and top management commitment effectiveness in successful implementation of TQM strategy. This paper can help the industrialist to concentrate on leadership and top management commitment. The industrialist of SME's or the suppliers who are supplying small parts and components to the large companies can utilize this leadership effectiveness studies to improve their leadership performance by practicing the leadership strategy. Customer satisfaction studies also helps the industries to best practice this strategies to improve their customer satisfaction levels by bench marking certain leadership qualities. This survey suggested the different roles of leadership and top management to be played at different stages in the manufacturing system, customer satisfaction and successful implementation of TQM strategy.