Study of Knowledge Management Assessment - Research in Indian Companies

Knowledge Management (KM) is a process through which organizations generate value from their knowledge-based assests. Various organizations are talking about this concept in terms of intellectual capital, intellectual property, knowledge assets and business intelligence. Corporate knowledge is being viewed in recent research studies as one of the most important sustainable untapped source of Business Excellence. KM Assessment becomes very important concern for organizations to continuously understand and improve the status of KM Strategy Implementation in their respective companies for gaining a sustainable competitive advantage. This paper looks at the Knowledge Assessment Tool (KMAT), designed by the American Quality & Productivity Center, USA and Arthur Consulting, USA. This instrument consists of five major areas of Knowledge Management Assessment like, Knowledge Management Process, Leadership in Knowledge Management, Knowledge Management Measurement. This paper is an outcome of the preliminary study done for 16 companies operating in India including multinational companies and very respected private and public sector companies. The companies, who have participated in this research study, are representing the IT-Enabled Service Companies, the Manufacturing and Power Generation & Distribution related sector. This paper attempts to look at the methodology of this research study in progress. The 16 companies, who have participated in this research study is part of the research project, sponsored by the Ministry of Communication and Information Technolgy, Government of India, where the researchers are involved in the study.