Evaluation of ERP Implementation in an Indian Company: A Case

Enterprise Resource Planning (ERP) systems are used in the industrial organizations for information integration and aligning & streamlining their processes for delivering high value to the customers. As the earlier research reported varied results of ERP implementation, it was necessary to evaluate it afresh. This research work seeks to critically evaluate the implementation and performance of ERP system with six dimensions. A study was carried out in one of the company in Southern India. The results indicate that with “predetermined objectives and goals of implementation” and “proper ERP software selection”, its implementation was successful. While studying the various dimensions of its implementation and performance, it revealed that, though the ERP was implemented as a precondition of merging this industry with the other group, with the clear goals of “improved resource utilization” and “information integration”, the system is successfully working. While analyzing the most benefited area among others, “Improved accountability for inventory” was found significant besides other tangible and intangible benefits. The ogit regression analysis is done to arrive at a conclusion. This study also identified the critical success factors, “The top management support” and “Standard ERP software” as the most significant factors. The present work clearly outlines that proper implementation of ERP with full support of top management is successful.