Department of Management Studies, Indian Institute of Technology, Delhi Vishwakarma Bhawan, Shaheed Jeet Singh Marg, New Delhi - 110016, sushil@dms.iitd.ac.in.
The implementation of flexible systems management paradigm can be facilitated by SAP-LAP (Situation, Actor, Process, Learning, Action, Performance) framework and SAP-LAP models. The SAP-LAP models in vogue are atomic or naive models. In these models, the components of SAP-LAP are treated in isolation. This paper presents a generic framework to identify SAP-LAP linkages and develop models of managerial contexts taking into consideration various interrelationships along with their interpretation. The integrated framework is presented using self-interaction, cross-interaction and assessment matrices.
assessment matrix, cross-interaction matrix, SAP-LAP linkages, SAP-LAP models, selfinteraction matrix
