1Department of Mechanical Engineering, Indian Institute of Technology- Delhi, New Delhi.
2Department of Mechanical and Industrial Engineering, Indian Institute of Technology - Roorkee, Roorkee, E-mail: jmdaaniitd@gmail.com.
3Department of Electronics & Electrical Engineering, Maharaja Surajmal Institute of Technology, New Delhi, E-mail: muditv88@gmail.com.
As a result of rapid progress in technology and the shrinking product lifecycles faster than ever before, has led creeping realization of additional profits by performing the effective and efficient product recovery operations at a world-class level quintessential. Realization of these motives is complex due to the multidimensional relationships associated with the quality, variety, timeliness, demand changes, and logical processing of product returns and inherent complexity of recovery process. Therefore an Enterprise System (ES) perspective will give us a scope to develop a profit oriented recovery process as a flexible system that can handle products with various options and greater return volume and structural variability. This paper proposes generic model to enterprises engaged in or to be engaged in product recovery processes. A semi or partially flexible decision process model that facilitates flexible decision and information sharing (DIS) functions in product returns. This DIS model leads us to conceptualize the evolution of information associated with a product returns and how it might be encapsulated by Reverse Enterprise System (RES) to improve its profit and system performance.
decision information sharing (DIS), enterprise system (ES), flexibility, product recovery, reverse logistics
