1Department of Management Studies, Indian Institute of Technology, Delhi 110016 E-mail: dkbanwet@dms.iitd.ac.in, dkbanwet@hotmail.com
2Department of Mechanical Engineering, NSS College of Engineering, Palakkad, Kerala-678008 India E-mail: pramodram68@yahoo.com, pramodvram@redifmail.com
The major theme of this paper is to have an insight on the change management activities in a safety, health, environment and risk service supply chain. In this regard, a framework is proposed based on the major situations faced by the organization to analyze the role of stake holders involved in it. A new change management model named ‘SAP-LAP hills’ has been presented involving situations, actors, process, learning, actions and performances. An attempt to benchmark the changes has been made and an index named SAP-LAP index of change has been proposed. Based on the intensity of change, the change forces were distilled as (i) Still, (ii) Breeze, (iii) Wind and (iv) Storm. The paper is concluded with managerial implications and scope for future research.
actor-process matrix, quantification, SAP-LAP, SAP-LAP hills, SAP-LAP index, service logistics, SHER
