Multinational companies have freely entered into many sector's of the Indian economy as a result of liberalization. This has made the Indian industry compete in global markets and has subjected it to unprecedented level of competition. Changing customer needs and awareness, technological developments and environmental issues have compelled the existing Indian industry to change their working practices and culture to face the new challenges. It is expected that change in an organization would increase the working capacity of its employees, resulting in higher productivity and continuous improvement. A successful change process, however, involves structural change, systemic change, cultural change, technological change, employees' involvement, and application of the philosophy of Total Quality Management (TQM) in an organization. In this paper, it is emphasized that we do need to understand the factors that have undergone a change and how could we manage them better. A procedure has been suggested to adopt TQM by providing education and training to the employees introducing change in the organization by changing existing structure, system, technology, and employees attitude. The prerequisites for achieving desired change, however, are sincere efforts using a participative approach by top management and all employees of the organization.
need of change, competitiveness, structural change, systemic change, technological change, cultural change, TQM
