1Department of Management Studies, Indian Institute of Technology Delhi, Hauz Khas, New Delhi 110016 (India), E-mail: mpgupta@dms.iitd.ernet.in
2GE Commercial Finance 5 Kenley House, Sycamore Rise, Bracknell, Berkshire, Reading RG129GF, United Kingdom, E-mail: Gauri.Salil@ge.com
Following the digital revolution Mobile space is offering opportunity to make business functions effective. The most obvious impact is the flexibility gained in business operation.
Though the Flexibility imparted due to mobile communications is very low, with uptake of new business applications, it would increase many fold making the organizations more agile and competitive.
The paper presents a framework to assess the impact of Mobile Communications on the flexibility of the organizations. Following the digital revolution Mobile space is offering opportunity to make business functions effective. The most obvious impact is the flexibility gained in business operation. A framework is suggested to assess the organization's flexibility gained due to mobile applications. It takes into the consideration the various business applications that are possible using mobile phones and suggest a flexibility index. This is illustrated with a case study of a multinational organization. The flexibility index is subsequently compared with other Indian organizations. The results suggest that though the Flexibility imparted due to mobile communications is very low, with uptake of new business applications, it would increase manifold making the organizations more agile and competitive.flexibility, mobile commerce, mobile communications
