1Indian Institute of Technology, Delhi, Department of Management Studies.
2BITS Pilani—Dubai Campus, Building No. 11, Dubai Knowledge Village, P.O. Box No. 500022; Dubai.
*E-mail: kanika@dms.iitd.ernet.in; ktbhal@gmail.com
**E-mail: namratagulati@yahoo.com
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Managing turnover of IT/software professionals is a major task confronting the software organizations. This study explores the flexible impact of organizational and work-group level social psychological factors, satisfaction, commitment, leader-member exchange, justice and voice on their turnover intentions. Using a sample of 295 software professionals, the relationships were tested and the results indicate that at the organization level, satisfaction predicts turnover intention through commitment. Within the workgroup, the two dimensions of Leader-member exchange (LMX) predict the outcomes of satisfaction and commitment differentially and leader-member exchanges lead to justice through voice. Justice predicts the employee outcomes of satisfaction and commitment, which in turn determine turnover intention. Results are discussed in terms of their implications for theory and practice.
commitment, leader-member exchange, procedural and distributive justice, satisfaction, turnover intentions, voice
