Locus of Control, Work Motivation and Self-Esteem in Corporate and Call Centre Employees

The pattern of Indian employment has seen a tremendous change regarding a shift from the government job towards a more competitive and opportunity-based corporate work, and now, this trend is also changed due to the advent of call centre. The present study investigates the influence of nature of employment on the locus of control, work motivation and self-esteem. The participants of the study constitute 120 employees working in corporate organisation and call centre. They were assessed by using Rotter's LOC Scale, Work Extrinsic Intrinsic Motivation Scale by Tremblay et al. and Rosenberg's Self-Esteem Scale. An independent-sample t-test was conducted to compare differences among corporate and call centre employees. There was a significant difference in the scores for corporate and call centre employees on locus of control, t (118) = 6.67, p<.00, work motivation, t (118) = 6.68, p<.00 and self-esteem, t (118) = 10.19, p<.00. These results suggest that call centre employees have lower work motivation, self-esteem and external locus of control than corporate employees. Thus, it can be observed that employees are having an internal locus of control, and greater work motivation seems to have high self-esteem.