Quality of assessment system-A comparative analysis of hindi and english medium students’ perception

The primary purpose of the study is to identify the difference between the perceptions of English and Hindi medium regarding assessment and evaluation system. This study is based on descriptive-analytical method. After validity and reliability tests, the adapted SERVQUAL questionnaire used for gathering data from 250 students, using an online survey. SPSS 23, descriptive statistics and paired t-test were used for data analysis. Negative gaps observed regarding the assessment, as the expectations of the students, from both the mediums of instruction, were more significant than their perceptions. There is no statistically significant difference in the students’ overall expectations found; however, there was a statistically significant difference between English and Hindi Medium students’ overall perceptions and overall gaps. The findings suggest that institutes need to improve all the dimensions of service quality. The results of the study indicate that the SERVQUAL model may be used for scrutinising the assessment and evaluation system as well as findings differences, if any, between the perceptions of students from different mediums of instruction.