Application of Simulation Technique in Queuing Model for ATM Facility

ATM is an automatic teller machine which is used to save the cost and reachability of a bank by satisfying customer needs. Customers can withdraw and deposit money without any paper work and it facilitates them to reduce time and cost to go to bank in person. By considering the utility of ATM services of different banks at global, the authors adopted simulation technique for identifying the pitfalls of existing 3 ATM services of 3 different banks at VIT (Vellore Institute of Technology) and also planning to propose a new ATM service from any one of these banks or other than the existing banks based upon the service required from the customers. The authors formulated a suitable simulation technique which will reduce idle time of servers and waiting time of customers for any bank having ATM facility. This technique will be helpful for any bank at global for improving their customer's service towards competitive advantage.