Assessment of nursing care from patient’s perspective

Health is a fundamental human right, and healthcare agencies play a crucial role in providing necessary services to those in need. According to the World Health Organization, health is not merely the absence of disease but a state of complete physical, mental, and social well-being. Hospitals, as key caregiving units, are central to achieving this goal. Patient satisfaction is a vital aspect of healthcare, as it directly influences the quality of services provided and is shaped by factors such as patient expectations, attitudes, and past experiences. In above context, a descriptive study was conducted to assess the nursing care from patient’s perspective. It was conducted on 60 patients selected from medical and surgical wards of a tertiary care hospital Chandigarh. Patients who were going to be discharged were taken in target population. The sampling technique used was total enumeration. A socio-demographic interview schedule was also used to collect the demographic data of the subjects. Caring Behaviour Measurement tool (C.B.M) was used, which consisted of 28 items to assess the nursing care. Data was analysed by SPSS 16.0. Findings of the present study revealed that out of 60 subjects nearly three fourth subjects i.e 44(73.3%) were fully satisfied and 16(26.6%) were moderately satisfied whereas not satisfied and not sure were less than 0.1%. Although the number of ‘not satisfied’ and ‘not sure’ was very less, we need to understand the patient’s perception more keenly to make them more satisfied with the services offered.