Level of satisfaction of community residents on the services of the Philippine National Police

The Philippine National Police as one of the tri-bureaus under the Department of the Interior and Local Government as indicated under Republic Act 6975 or otherwise known as the Department of the Interior and Local Government Act of 1990 is mandated to enforce the law, prevent and control crimes, maintain peace and order, and ensure public safety & internal security with the active support of the community."This study was conducted to determine the level of satisfaction of community residents on the services of the PNP. This undertaking utilized a total of one-hundred and fifty respondents who are direct beneficiaries of the services of the Philippine National Police in the area of study. It utilized the descriptive research design which described the profile and the level of satisfaction of community residents on the PNP services. It was conducted in Baggao, Cagayan. Random sampling was adopted to identify the respondents of the study with a questionnaire as a data gathering tool. Interview was also conducted to supplement the responses of the respondents. The results of this undertaking revealed the differences in the respondents’ perceptions as to the different services rendered by the Philippine National Police in the area of study. Majority of the respondents positively assessed the provision of the services by the agency as very satisfied on the areas of “Locating Missing Person”, “Issuing Police Clearance” and “Conducting rescue operations in coordination with concerned agencies during emergency and disasters “while a few of the affected respondents assessed the other mandates as otherwise. Differences in the perceptions of the respondents manifest inconsistencies on the level of their satisfaction, thus provisions which would warrant an excellent delivery of the mandate should be given priority by the agency. To maintain a notably high level of service satisfaction on the mandate of the Philippine National Police, it is recommended that the agency should revisit its mandate and devise a more specific and clearer procedure and program in the conduct of its services, the agency may continuously provide orientation and training to personnel on customer relations and services to meet the full satisfaction of the beneficiaries and more extensive study should be conducted to include areas and other variables connected to services satisfaction may be conducted.