A study of employee satisfaction towards employer: A case study of ICICI Bank

The banking sector has seen many changes over the years, which has put new challenges and realities in front of the bank employees. The purpose of this study is to find out the impact of certain dimensions on employees’ job satisfaction in ICICI Bank. Authors hypothesized that Salary, Compensation & Benefits; Promotion; Career Development & Training; Interpersonal Relations and Working Conditions (Independent variables) and Job Satisfaction (dependent variable) play a significant role in employee satisfaction, resulting in increased employee satisfaction and loyalty. Result shows that in Model I, the high degree of positive correlation between the predictor variable (working conditions) and the dependent variable (Total Job Satisfaction). The multiple R in Model II indicated very high degree of positive correlation between the independent variables (working conditions and Career Development & Training) and the dependent variable Total Job Satisfaction. The results of the study emphasize on the role of employees’ job satisfaction and the responsibilities of organizations in fostering good quality HRM practices in the service sectors, and offers an alternative pathway in employee satisfaction and performance. These results add to the evidence that HR practises influences business outcomes rather than the other way around.