The impact of emotional intelligence on service quality in Indian Private Banks: with special reference to Moradabad city

In the current Scenario where the business has become more complex, more emphasis is given on Emotional Intelligence then ever before. Organisations needs Emotionally Intelligent as well as emotionally balanced employees who can easily achieved there expected targets. The (EI) of an employee affect his behavior which ultimately affects his achievements and his performance in the organisations. This paper is an attempt to study emotional intelligence and its impact on service quality of the employees in four Indian private banks of Moradabad city.