A study on quality of work life towards employees satisfaction at Apollo Hospital, Bangalore

Service sector is the lifeline for the social economic growth of a country. It is the Largest and fastest growing sector globally contributing more to the global output and employing more people than any other sector. Apollo Hospitals Group, today, is an integrated healthcare organization with owned and managed hospitals, diagnostic clinics, dispensing pharmacies and consultancy services. Quality of work life (QWL) is generally associated with a series of objective organizational conditions and practices that enables employees of an organization to perceive that they are virtually satisfied and have better chances of growth and development as an individual. QWL is now a day's drawing more attention globally as in modern society people spend about more than one-third of their lives at their workplace. This article first focuses on the definitions of QWL, followed by various paradigms of QWL, which form the basic element of QWL in any organization: health and safety, employment security, job satisfaction, occupational stress, work environment, work– life balance and human relations. Finally, the article proposed strategies to improve QWL in organizations that focus on different areas of organizational functions: employee participation, job design and work organization, workforce awareness and career guidance, inter-group relationships, role of HR manager, rewards, alternative work schedules and supportive organizational culture.