An empirical understanding of quality of work life of bank employees

There has been an increasing concern for improved productivity and organizational effectiveness. Early writers of management advocated impersonal relations at work, fear of insecurity and lust for money as a means for increasing productivity. Finally in the 1960s a concern for human dimensions, dawned and employees were treated with dignity and as a valuable resource. A high Quality of Work Life (QWL) is essential for organizations to attract, maintain, enrich and retain competent employees, in order to give a competitive edge in the present eras’ highly competitive industry. QWL is a process where organizations comprehend the responsibility to develop job and working conditions, imperative for excellent employee and organization welfare. This study was undertaken to unearth the nature of varied parameters of QWL in the banking sector. The sample size comprises 76 bankers chosen from public and private banks from Darjeeling and Siliguri. A structured questionnaire was applied for assortment of primary data. Chi-square tests were administered to portray a comparative analysis on each of the parameters to define private and public bankers’ perceptiontowards their QWL. Significant variation were found in six parameters of QWL, at.05 level of significance. Flexibility in work culture, job design and job sharing are to be given priority to enhance QWL in the banks.