Critical study of M.S.E.D.C.L. services and customer responses to them, with reference to the Seloo Tahsil

The aim of present investigation was to examine the critical study of M.S.E.D.C.L. services and customer responses to them, with reference to the Seloo Tahsil. The critical study of M.S.E.D.C.L. services were influenced by many factors like present condition of M.S.E.D.C.L., promotion of employees, working schedule, documentation part and fees structure for various categories of consumers, customer responses, area of improvement on the basis of customer complaining factor, services offered by the M.S.E.D.C.L., public retention cell…etc., most of such factor can be directly attributed to the working environment, need to be studied through a systematic research. Study comprises of hundred consumers of domestic, commercial, industrial, agriculture as well as others categories. Theresearcher employed a research design in which self-administered systemic questionnaires were used to collect data from a sample of 100 consumers. Data was analysed using the statistical package for social scientist (SPSS), and in particular, using means and the independent t-test.

Results reflects, 82±0.12% of the customers are not satisfied with the M.S.E.D.C.L. services; only 09±0.89% customer agreed that sometimes they take political help to solve their electricity related problem; 28±0.91% customers can't give any information regarding the time period in which they got new connection; 90±0.44% customers are fully unsatisfied with the load shading programs implemented by M.S.E.D.C.L., about 83±0.44% customers had positive and helpful attitude towards M.S.E.D.C.L. employees, Positive thinking of customers (13±0.38%) that entry of any competitors in the market improve/rectify services, 41±0.42% customers shows pessimistic approach towards M.S.E.D.C.L., about 57±0.29% agreed employees don't follow any sort of wrong practices, while giving services to the customers; while 94±0.12% customers accept that most of agricultural and non-agricultural related problem resolved through section or sub-division office.