Customer perception on service quality of public and private banks Bhiwani Haryana India

The main objective of this study is to identify customer's perception on the service quality dimension in Public and Private Banks in Haryana. In this study researcher has taken four banks two from public sector and other two from private sector banks. The two banks of public sector are state bank of India and Punjab national bank. The other two private sector banks are HDFC and ICICI. A structured questionnaire has been prepared. A sample of 120 respondents has been selected. The data has been collectively randomly from Bhiwani district in Haryana. The private sector banks are performing better as compared to public sector banks.