Service delivery of the bureau of jail management and penology (BJMP) in tuao, cagayan

The research was conducted to assess the service delivery of the BJMP in Tuao Cagayan. Specifically, it determined the profile of the respondents, level of efficiency f jail personnel in the service delivery, level of satisfaction on service delivery as perceived by the detainees and problems encountered by the two groups of respondents in the delivery of jail services. The study utilized the descriptive design. Respondents were the detainees and jail personnel. A structured questionnaire was used to gather the data and the data were analyzed using frequency counts and percentages while the t-test was used to test the difference between the perceptions of the detainees and BJMP personnel on the level of efficiency in the delivery of jail services by the BJMP. Results of the study revealed that respondents were dominantly male and matured. On the level of the efficiency of personnel on service delivery as perceived by the detainees, findings showed that the BJMP delivers the services along basic needs, health, livelihood, education, sports and recreations services “fairly efficient” contrary to what the BJMP personnel’ perception which was “very efficient”. The detainees were “moderately satisfied” on the service delivery of the BJMP. The detainees and BJMP personnel differed significantly in their perception regarding the level and efficiency of the BJMP in the delivery rated services which implied that BJMP personnel rated themselves higher than the detainees. The common problem identified by the detainees was the lack of basic sports facilities. On the basis of the findings of the study, BJMP jail services were not aptly provided considering the moderate satisfaction of the detainees. Although the delivery of jail services was in conformity with the BJMP manual, there were weaknesses and lapses on the implementation of jail services. In the light of the foregoing findings, the researcher recommended that the agency shall provide more spacious detention facility, BJMP personnel shall strictly implement rules and regulations in the jail, the agency must give appropriate attention to the welfare of prisoners especially their basic needs and needed sports facilities; and dedicated employees of the five pillars of the criminal justice system must be employed in order to help offenders achieve justice. The government must provide job opportunities to all rehabilitated offenders in order to minimize the possibility of committing the same offense after incarceration and BJMP personnel should strengthen areas where they were rated “fairly efficient”.