Building capacities of workforce in outsourcing industry through open and distance e-learning

Human Capacity Building is the development and strengthening of skills and capabilities to survive as competent work professionals in an organization. To remain competitive in their own sector organizations always need highly competent staff. Many organizations realizing the importance of capacity building of human resource launch their own customized web-based trainings and e-learning programmes. Organizations with such e-learning programmes have courses customized to suit the specific needs of the organization which may not give much value addition to the employee in the outside world. In the current context, ODeL provides a million-dollar opportunity to working professionals to upgrade their skills and build their capacities. Open and Distance Learning has become a vital means for self growth in the professional world. This paper uses secondary research to understand the contribution of ODeL in outsourcing industry which has been a source of employment for various young professionals in the current scenario. These outsourcing industries provide numerous services to their on-shore and off-shore clients. At a global level, India maintains a leadership position in the outsourcing industry with a share of 55% in the global outsourcing market. As per the NASSCOM study, more than 500 companies in India are offering Business Processing Outsourcing services with a business of more than $100 billion.