International Journal of Advanced Research in Management and Social Sciences

The research was conducted to level of satisfaction of the detainees of the Bureau of Jail Management and Penology (BJMP). Specifically, it determined the profile of the respondents, level of satisfaction of the detainees of the Bureau of Jail Management and Penology in the delivery of services as perceived by the detainees and problems encountered by the respondents in the delivery of jail services. The study utilized the descriptive design. Respondents were the detainees. A structured questionnaire was used to gather the data and the data were analyzed using frequency counts and percentages. Results of the study revealed that respondents were dominantly male and matured. On the level of the efficiency of personnel on service delivery as perceived by the detainees, findings showed that the BJMP delivers the services along basic needs, health, livelihood, education, sports and recreations services “fairly efficient”. The detainees were “moderately satisfied” on the service delivery of the BJMP. The common problem identified by the detainees was the lack of basic sports facilities. On the basis of the findings of the study, BJMP jail services were not aptly provided considering the moderate satisfaction of the detainees. Although the delivery of jail services was in conformity with the BJMP manual, there were weaknesses and lapses on the implementation of jail services. In the light of the foregoing findings, the researchers recommended that the agency shall provide more spacious detention facility, BJMP personnel shall strictly implement rules and regulations in the jail, the agency must give appropriate attention to the welfare of prisoners especially their basic needs and needed sports facilities; and dedicated employees of the five pillars of the criminal justice system must be employed in order to help offenders achieve justice. The government must provide job opportunities to all rehabilitated offenders in order to minimize the possibility of committing the same offense after incarceration and BJMP personnel should strengthen areas where they were rated “fairly efficient”.