Assessment on the implementation of the business permit and licensing system (BPLS)stream lining program: The case of baggao, cagayan

The study described the processes and systems utilized in securing Business Permit and Licenses in local governments. For this study, the researcher validates the existing processes observed in the municipality in the Municipality of Baggao. There were 20 business operators and/or proprietors who served as respondents. Ten (10) who underwent renewal and ten (10) new registrants. This survey made use of the questionnaire developed by the National Competitiveness Council (NCC) for data collection. The findings disclosed that the Local Government of Baggao has streamlined their BPLS in accordance with the service standards which the national government has set consistent with Republic Act NO. 9485, otherwise known as the Anti-red Tape Act of 2007. The Streamlining Includes Process reengineering, automation or computerization, customer relations and institutionalization of the system. The project is in partnership with the Department of Trade and Industry (DTI). While the local government under study has satisfactorily delivered the services, there were some standards as prescribed by NCC which were not strictly adhered. There are still aspects of the licensing which need to be given attention to genuinely expedite the permit and licensing system.