Delivery of the services of the philippine national police: A community based assessment

The Philippine National Police play an important role in the development and progress of the community. It is one of the implementing mechanisms of peace and order which has the primary task of ensuring that peace and order prevail in the community and the municipality in general. Peace and order in local communities translates to a sense of a shared feeling of security among the citizens. People who have this sense of security are more likely to participate in community activities that aim to improve the livelihood and well-being of all. In this sense, the maintenance of peace and order is part of the foundation for genuine, community-based development. This study was conducted to determine the level of satisfaction of community residents on the service delivery of the Philippine National Police and utilized the descriptive correlational research design. This design described the profile of the PNP and community residents and correlated the profile with the level of satisfaction of community residents on the PNP delivered services. The main instrument used in the study was questionnaire and interviews were also conducted to support the responses given in the questionnaire. The data were analyzed and tabulated using frequency counts and percentages. The weighted mean was used to measure the satisfaction of the community residents on the PNP services. From the emerged findings of study, it is therefore concluded that the PNP members are performing their functions in maintaining peace and order in the community. The positive responses of the residents are a reflection that the PNP have efficiently provided the services as mandated in their functions as peacekeepers. From the results of this study, it is recommended that the Philippine National Police should sustain its outstanding performance and further capacitate itself to provide swift response to emergency cases in the community.