Effects of service compact (servicom) on the service delivery of Nigeria police: A case study of south-west Nigeria

The study examined the rationale for and framework of service compact (SERVICOM), determined the level of awareness about SERVICOM in the South-West Nigeria and reviewed the operation of SERVICOM in the six states police commands (that is, Ekiti, Ondo, Osun, Ogun, Oyo and Lagos). Also, determined the effects of SERVICOM on security service delivery in the South-West police commands, and examined the challenges confronting the commands in enhancing security service through the implementation of SERVICOM charter. These are with a view to providing information on the effects of SERVICOM on service delivery of the six states police commands in Nigeria’s Fourth Republic. The study employed primary and secondary sources of data. The primary data sourced through questionnaire, in-depth interview (IDI) and focus group discussions (FGDs). Secondary data were sourced from relevant text, internet sources, and official publications on SERVICOM and the Nigeria police force. Tables, graphs, chi-square and content analytical methods were employed for data analysis.