Department of P.S.M., Dr. S.C. Government Medical College, Nanded, Maharashtra
The present cross sectional study was done at the Out Patient Department of Govt. Medical College and Hospital, Nanded.
The study population consisted of patients attending the outpatient clinics in the hospital. Thus total 320 respondents, (40.3% males and 59.7% females) were studied and interviewed for the present study.
On an average each patient required 75.5 minutes waiting time to avail the OPD services. The various factors contributing such long waiting time were- registration clerk not attending duty on time, taking more time to register the patient atregistration counter, difficulties in locating rooms, rush, no one to help, doctors coming late on duty, doctors, pharmacists talking on mobiles, VIP patients jumping queue etc. Total satisfaction with OPD services was observed in 209 (65.3%) respondents. Statistically significant association was observed between waiting time and total satisfaction (p <0.001) and between times spent with doctor and total satisfaction (p < 0.05).
Waiting Time, Satisfaction, OPD
