1Student, Department of Business Administration, V.R. Institute of PG Studies, Nellore, Andhra Pradesh, India
2Manager, Shubh Soft Solutions pvt ltd., Behind TVS Show Room, Dargamitta, Nellore, Andhra Pradesh, India
3Director, Shubh Soft Solutions pvt ltd., Behind TVS Show Room, Dargamitta, Nellore, Andhra Pradesh, India
4Director, Shubh Soft Solutions pvt ltd., Level 14, Concorde Towers, UB City, 1 Vittal Mallya Road, Bangalore, India
Online published on 21 November, 2017.
The quantification method has been developed to empower the decision making process of measuring trainers performance to ascertain the corporate trainee satisfaction on the trainings delivered by the instructors. The “Satisfaction factor” which forms the basis for evaluating trainee satisfaction is computed on the survey performed. The case studies have been performed on several trainees with a special focus on IT industry. The evaluated Satisfaction Factor is proven to be a useful tool to take necessary measures for improving the trainee satisfaction to enhance the training business in ITES sector. The paper highlights the superiority of the developed “Satisfaction Factor” over traditional methods. The paper also focuses on improving the credibility of the company among the trainees
Quantification, Trainee Satisfaction, Satisfaction Factor, Trainer Performance, IT Industry, ITES
