International Journal of Engineering and Management Research (IJEMR)

  • Year: 2015
  • Volume: 5
  • Issue: 1

Opinion towards the Important Perspectives of Balanced Scorecard-A Study with Special Reference IT & ITEs Employees’ of Coimbatore District

  • Author:
  • KK Shyam Umasankar1, J Shani2
  • Total Page Count: 6
  • DOI:
  • Page Number: 11 to 16

1Research Scholar, Karpagam University, Coimbatore, India

2Research Supervisor, Karpagam University, Coimbatore, India

Abstract

Indian IT Services is valued at US $ 50 billion sector, BPM valued at USD 20 billion sector, Engineering crossed US $ 10 billion and Software products, Internet & Mobility are emerging sectors in the country. Today, existing and new companies are expanding their IT services to build India as the hub for analytics, mobility, and social collaboration verticals across the healthcare and medical devices sector. The concept of Balanced Scorecard (BSC) is too much relevant in the present era of emerging intense global competition, where the organizations are facing increasingly knowledgeable, demanding customers and activist shareholders. This article aims to analyse opinion of IT & ITES employees’ towards the important perspectives of balanced scorecard (Information Technology Enabled Services) employees’, working in Coimbatore district.

Keywords

BPM, Balance Score Card, Information technology, Information Technology Enabled Services