Quality Assurance in Building Construction: A Questionnaire Survey of Occupants

Quality assurance is one of the aspects of quality management system (QMS). The Quality Management System in construction industry refers to quality planning, quality assurance, quality control. QMS have many applications in the construction industry and could be implemented either at the company level or at the project level. The questionnaire survey has been carried out by authors with occupants of residential building/flat. The aim of survey is to find barriers in implementing QMS at construction projects. The quality management in construction projects means maintaining the quality of construction works at the required standard so as to obtain customer's satisfaction that would bring long term competitiveness and business survival for the companies (Tan & Abdul-Rahman, 2005). The importance of the interviews will help to justify the potential of integrating within the context of construction management.