Retaining Competent Human Talent through IJP Way-A Case of Citifinancial India

Citigroup Inc., is preeminent global financial services company with some two hundred million customer accounts in more than hundred countries and provides consumers, corporations, governments and institutions with broad range of financial products and services including consumer banking and credit, corporate and investment banking, securities brokerage and asset management. Citigroup's trademark red umbrella is a family of companies that includes Citibank, CitiMortgage and Citifinancial apart from others. At the heart of these companies are three lakh employees who are committed to maintaining a standard of excellence in serving customers. Retaining the best human talent is a key priority for Citifinancial both in India and abroad. Citifinancial India wants its employees to feel proud of the company they work for and feel that the contribution they are making is recognized and valued. To retain the best human talent Citifinancial in India has introduced Internal Job Posting (IJP) to develop and formalize a process which helps to offer internal employees more opportunities for growth and learning. Internal Job Posting (IJP) is a mechanism by way of which open jobs and vacancies will be advertised internally to all employees in Citifinancial India, for them to consider and apply as felt appropriate following certain guidelines and policies. It develops professional cross functional skills in order to achieve the desired career goals. It also helps the organization to tap the internal pool of talent, develop and practice a transparent and an open process on cross functional movement. In the light of the above description, this paper presents the concept of Internal Job Posting (IJP) which is developed and executed by Cititfinancial India.