Level of Stress and Factors Affecting the Stress among Employees of Call Centres in India

The study found that high level employees do not feel much stressed due to the organizational factors while stress on medium and low level employees is there to a large extent due to organizational factors. This may be due to the fact that high level employees are the part and parcel of the management itself which is responsible to develop policies, administration, supervision, job security, career growth, etc. The study further revealed that high level employees were not much stressed due to the individual factors while stress due to individual factors was found to be high on medium and low level employees. This reaffirmed that high level employees are the part and parcel of the management. Study recommends that organizational rules & regulations should be in favour of low level employees and job security should be assured to them. Organizational environment should be stress free so that work-personal conflict may be resolved.