A Study on Effectiveness of Grievance Handling Mechanism in Improving Quality of Education (At selected Management Institutes of NCR)

In the NCR region, management education has witnessed an exponential growth in terms of number of institutes, yet these growing numbers are failing to attract the aspiring students because of a noticeable deterioration in the quality of education.

One of the critical factors for poor quality management education erupts from the fact that management institutes are in abundance in NCR and there is heavy poaching of the quality faculty by competing rival B-Schools due to poor grievance handling mechanism in many B-Schools.

With a belief that happy employees are more productive. This paper aims to evaluate the reasons for dissatisfaction or grievance among faculty members arising out of anything connected with any aspect of the organization and to check the availability of grievance handling mechanism in the selected management colleges of NCR.

The study is based on secondary and primary data from various sources. The research paper suggests the importance for effective grievance handling mechanism to ensure the cultivation of a favourable learning environment.