Client Satisfaction and its Impact on Work Culture on Employee Satisfaction in Banks at Kancheepuram City

Work culture of a bank can make the bank sail smoothly in this changing scenario by making employees satisfied which will in turn result into client satisfaction. There are many factors responsible for a good and strong work culture, client satisfaction and employee satisfaction. In this study, an attempt has been made to gauge the satisfaction level of clients and employees and also to see the impact of work culture on the level of employee satisfaction and study the relationship of employee satisfaction and client satisfaction. The research has been carried out in a systematic and methodical manner.