Performance Appraisal at BSNL Lucknow: A Study on Existing Appraisal and its Limitation

The purpose of this paper is to know about the existing system of Performance Appraisal, its awareness amongst the employees and its effectiveness in “BSNL LKO”

The paper is based on the results of a well structured questionnaire administered to 65 employees of BSNL LKO, the employees falling in the category of supervisors and above. A close ended questionnaire was sent to them out of which 50 could be collected back duly completed. The questionnaires were analyzed through graph.

Through the analysed responses of the employees it could be found out that Performance Appraisal System in BSNL is not transparent, though the Appraisers are usually unbiased. Greater weight age is given to the recent performances. Although, there are fixed standards to evaluate the performance but those are not clear due to the subjectivity of the topic. Most of the employees want that 360° feedback system should be introduced.

Due to time constraint and hectic schedule of BSNL employees sometimes it was difficult to interact with them. The respondents were reluctant while filling questionnaire, although they answered the question but the response was not very satisfactory. BSNL is a large Organization and more detailed study could have been done by having large sample size. Employees delayed in submitting the feedback form so it effected the time in compiling and analyzing data for findings and suggestions. Some information could not be revealed due to its highly confidential nature.

so many studies have been conducted to identify the satisfaction level of employees regarding performance appraisal throughout the country. My study is unique as it is focusing on BSNL (Bharat Sanchar Nigam Ltd) luck now region the capital city of Uttar Pradesh.