This study is to discover the relationships between emotional intelligence, emotional labour and high performance work systems among private bank employees in Chennai. A convenience sampling method was adopted. 100 middle level employees from private banks were employed for this purpose. The mediation was tested using Baron and Kenny's procedure using hierarchical regression. It was found that emotional intelligence was positively associated with both emotional labour and high performance work system. Emotional labour completely mediates the relationship between emotional intelligence and high performance work system.
Emotional intelligence, emotional labour, high performance work system
