1Research Scholar, Manasa Gangothri, University of Mysore, Mysore, Karnataka, India
2Retired Principal, Professor of Commerce and Research Guide, University Evening College, Mysore, Karnataka, India
Online published on 24 October, 2017.
Banking services have been predominantly popular in all the countries since time immemorial. The banking industry everywhere in the global economy has thrived because of deposit mobilization from the savings of people and channelization of such mobilized deposits for the strengthening of trade, industry and commerce. Core Banking System in Commercial Banks have been introduced with a view to get rid of the traditional time consuming tedious manual operations in commercial banks. The Narasimhan Committee Report on banking has suggested technology up gradation of banking services to reduce the stress on people and to improve the efficiency and accuracy in banking operations. The present study aims for finding out the opinion regarding the operational efficiency and evaluate the customer satisfaction after the introduction of Core Banking System.
Operational Efficiency, Customer Satisfaction, Core Banking System
