Perception of Passengers about Online Services Offered by Indian Railways with Special Reference to Salem Junction

The rapid growth of the travel industry requires sophisticated information technologies (ITs) for managing the increasing volume and quality of travel traffic. The emergence of new travel services and products, coupled with a rapid increase in travel demand, has driven the wide-scale adoption of ITs in general, and in particular, the Internet as an electronic intermediary. In other words, the Internet serves as a new communication and distribution channel for e-travelers and suppliers of travel services and products. The researcher has emphasized the perception of passengers about online services offered by Indian railways. A finding of the study reveals that the respondents feel online is very useful to buy a ticket and it is very easy to learn. The study suggests that the Indian Railway should take necessary steps to reduce the traffic during peak hours and should provide fast retrieval of information to save more time.