The purpose of the study is to analyze the customer satisfaction towards services provided by JIO Telecommunication service provider. The study is aimed at examining the determinants of customer satisfaction. Data has been collected from 100 respondents from the states of Telangana and Andhra Pradesh. SPSS 20 has been used for analyzing the data. The results of the study showed that majority of the respondents are satisfied with the services provided by JIO. The gender wise analysis of customer satisfaction concluded that there is no difference in the opinion of male and female respondents on the satisfaction level towards the services provided by the JIO telecommunication services provider.
Service, Satisfaction, Telecommunication Opinion, Customer
