1Student, Department of MBA in Business School, Central South University, Changsha, Hunan, China
2Student, Department of MBA, Northern University, Bangladesh
3Associate Professor, Economics, Department of Business Administration, Northern University, Bangladesh
*Corresponding Author: mlut4rahman@gmail.com
Online published on 2 January, 2019.
Nowadays competition among company to the company very serves, but most of the companies present nearly the same product or service with their competitors. To comprehend from competitors a firm need or offer superior services. Customer satisfaction is now one of the important key factors in the business sector. When it comes to banking sector customer satisfaction level is differentiated to one bank to another, thus measuring customer satisfaction is awfully important. without satisfied customers, the bank cannot exist. This work focus on the customer satisfaction in the retail bank on city bank limited. This research is conducted to affirm customer expectation on retail banking, which is decisive for the growth of the company.
Retail Banking, Service Quality, Customer Satisfaction
