Study of infrastructures of establishment and implementation of process-oriented knowledge management systems in Zahedan University of medical sciences

This research aimed to evaluate the establishment and implementation of process-oriented knowledge management systems in Zahedan University of medical sciences. The method of research is descriptive – analytic. The statistical population of this research includes all experts of Zahedan University of Medical Sciences (600 person) which sample size is 234. Sampling method was simple random sampling and the instrument of research was questionnaire and the content validity of the research was investigated and its reliability was confirmed with Cronbach's alpha of 0.87. The results suggested that the amount of establishment of process-oriented knowledge management systems is at a very favorable level. Also the results indicated that there is a positive and significant relationship between individual and organizational performance and high-level management commitment and support, sharing culture and encourage the knowledge and education of knowledge. Findings also showed that there is a positive and significant relationship between individual and organizational performance and knowledge’ relationship and continuity and assessment, manpower capacity and its changes, the information technology infrastructure and the voice of the customer.