Six sigma perspective: Research, digital skills and class interactions as dimensions of quality

“There is a large gap between what students are learning and what the job market is looking for. The current curricula are outdated.” -South Asia Youth Consultation, UNICEF. The objective of this study is to measure the effective research in higher education as a dimension of quality, with respect to commerce and management streams, which can serve as one of the many factors needed to achieve six sigma. Also to develop a measure of higher education service quality from student`s view and how can we improve the student satisfaction by using the tools of six sigma. Six Sigma is a data driven methodology for continuous improvement which has been successfully implemented in many service industries. Data for this research was collected from the primary stake holders of education services i.e. the students, who voluntarily took part in this research and the data was analyzed using factor analysis. We have also tried to study if there is a difference in the academic delivery and content in commerce and management stream.