Quality in library service has become an important aspect of today's most competitive time. Quality has been considered an important part of any service process as well as manufacturing process. It is only quality that decides the status and future growth of an institution. Quality, though, important in any process, but in libraries it is drawing attention of management, users and staff altogether because of the pressure of growing technologies, expectation of users, high maintenance costs, increasing information resources cost, and reducing budget. This paper deals with six sigma and its application in libraries. Six sigma is a method of reducing errors and improving quality. This method was developed three decades ago for manufacturing process, but now it is being implemented in service industry too and library is not an exception. This process aims to understand strategies of six sigma and its applications in libraries. This paper also covers some case studies to understand the effect of six sigma more closely.
Six Sigma in libraries, Total Quality Management, TQM, Quality in Service
