User Perceptions and Usage Patterns of Revamped Library Resources and Services: A Case Study of IIM Jammu

In the past two decades, the Library and Information Science field has undergone a significant transformation due to the advent of Information and Communication Technologies (ICT). This shift has redefined the traditional role of libraries from mere document repositories to dynamic knowledge management centres. Academic libraries today face multifaceted challenges such as the digital revolution, information explosion, shrinking budgets, rising costs of information resources, and rapidly evolving user expectations. To address these challenges, libraries have adopted innovative approaches, particularly reengineering. Reengineering is an emerging management strategy to rethink and redesign services for improved effectiveness. This study examines the application of reengineering principles in the context of IIM Jammu’s library, focusing on user perceptions and satisfaction with its redesigned resources and services. For this purpose, a survey method through a selfadministered questionnaire is adopted to collect data from library end users. In total, 120 copies of the questionnaire were distributed to the students. Out of the filled-in received questionnaire, 98 were fully completed and usable. Apart from this, an interview with the librarian helped supplement the questionnaire survey. The findings suggest that while users increasingly appreciate e-resources and digital services, there remains a parallel demand for traditional print materials. The study highlights the need for continuous innovation and strategic improvements in library services to align with users’ evolving information needs.