Total Quality Management: An Effective Approach for Library System

The paper presents the various aspects of total quality management and correlates the importance of it in the library and information sector. Now the library and information sectors have become totally users oriented so the concept of ‘customers’ satisfaction’ also applies here and the basis foundation of total quality management is also associated with this concept, therefore, application of all the techniques of total quality management is essential in libraries to fulfill the users’ needs in appropriate manner.