Library Satisfaction Survey of the Students and Faculty Members of Bharatesh's Global Business School, Belgaum, Karnataka: A User Study

The concept ‘Library user’, is turning to the shape as ‘library customers’. To find out those customers needs and expectations, library needs to take measurement of satisfaction level. To check that measurement library has to conduct a user survey with their expectation of requirement and based on service given by library. This paper presents the analysis of a user survey conducted in Bharatesh Education Trust's Global Business School's (BETGBS) Karmaveer Dr. Bhaurao Patil Library. A combination of exploratory and descriptive research design is used for conducting this study. Primary data on library users’ satisfaction experience was collected through a structured questionnaire. The population of the study consists of all current users’ of library resources in BETGBS Library. To investigate the significant experience of library users’, respondents have been selected on convenience sampling basis which is a non-probability sampling technique.