Knowledge Management: Toward Learning Organization for Improvement in Productivity

The intellectual property of an organization provides a distinctive edge over the competitors. The new era is of information and communication technology based organizations and enterprises are driven by knowledge driven economy; The customer satisfaction is just not good enough in today's competitive world. The total quality management emphasizes on customer satisfaction through all the aspects of product, service and process quality improvement as also those relating to cost and productivity, whereas knowledge management is concerned with basic input/output transformation processes. Knowledge of customers need, expectation, raw material and conversion process will lead to better product and better service to the customers which ultimately leads to the better profit margin of the organizations. The enterprises can take informed decisions and be in advantageous positions. The knowledge conversion process is actually a changing and/or improving process. It consists of preserving, embedding and enhancing knowledge of process, products and services. The knowledge conversion process can also be seen as one of knowledge creation, transferring and sharing, and a process of knowledge access improvement as well. The outputs of the transformation are products, services, results that meet customer needs and expectations.